top of page

Terms of Use

Welcome to Quirky Keepsakes.

 

By accessing our website (www.quirky-keepsakes.com) and using our services, you agree to abide by the following terms and conditions (Terms of Use). If you do not agree to these terms, please refrain from using our site. Quirky Keepsakes reserves the right to update or modify these terms without prior notice.

Throughout these Terms and Conditions, "you" or "your" refers to the user of the website, and "Quirky Keepsakes", "www.quirkykeepsakes.com"; "we", "us", or "our" refers to the provider of the website.

Shipping

We offer free shipping for all orders within India valued at Rs. 1500 or above. Orders below Rs. 1500 are subject to a shipping charge that would be calculated at the payment page.

Please refer to the product description for shipping timelines.

Please expect delivery between 12-15 days as these items are made to order.

Once your order is shipped, you will receive a tracking link via email. Please allow 24 hours for the tracking information to update.

You will get a tracking link in your inbox as soon as your order is shipped. Please allow 24hrs for the status of the shipment to correctly display at the tracking link.

In the event that the delivery address is not easily accessible, delivery time may be in excess of our estimate as aforesaid. For confirmation of delivery address, we may contact you on your email id or phone number provided by you.

We only make use of reliable courier companies and/or Speed Post. Quirky Keepsakes is not liable for any delays in delivery by the Courier Company/ Speed Post or on account of any factors beyond the control of Quirky Keepsakes. We shall endeavor to ensure timely delivery of your order within the estimated time as mentioned in the order confirmation.

In the unlikely event that delivery is not possible for any reasons outside the control of Quirky Keepsakes, including but not limited to poor courier services in delivery area, inaccessibility of delivery area, force major events as laid out hereinafter, We shall inform you of such inability to deliver and cancel your order, followed by full refund.

Return / Refund / Replacement

Always record a video of the package while unpacking. If you receive a damaged product, please email us at quirkykeepsakesbyvj@gmail.com with the video & images of the damaged item within 5 days of receipt. We will arrange for a replacement or refund if the damage has occured during shipping. No returns or refunds without damaged product's unboxing video & images. 

 

No returns, refunds, or exchanges are possible for freebies or customized products.

Cancellation

  • To request a cancellation, please mail us at quirkykeepsakesbyvj@gmail.com for cancellation request within 24 hours from date of order.

  • No cancellation applicable for customised products once the order is placed

   For products that are not customised,

  • Orders can be cancelled only if it has not been shipped from our warehouse. 

  • Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery. 

  • Once shipped, we will not consider cancellation requests.

  • If a cancellation request comes up before the product leaves our order-processing centre, we will try to hold the shipment but there is no guarantee that the cancellation request will be honoured.

Refunds for Cancelled Orders

  • If the payment was by credit/ debit card or net-banking, the money will be refunded to your credit/ debit card or net-banking account, respectively. Typically, refunds are processed between 7- 12 working days.

  • Please note that we depend on the credit card issuing bank to ensure that the money is refunded to your account. We only control the release of funds from our side. There is little we can do in case there is a delay from the bank’s end.

    NOTE: The company has rights to cancel any order with their discretion. You will be provided a refund or credits to the website accordingly, as per the case.

Payment MethodΩ

We accept payments via Debit/Credit Cards, UPI, and Netbanking. We do not offer Cash on Delivery (COD).

Currency Transactions

All transactions are processed in Indian Rupees (INR).

Processing Orders

Our business hours are 11 am to 6 pm Indian Standard Time (IST) Monday through Friday. If you need to contact us outside our business hours please email our customer service department at quirkykeepsakesbyvj@gmail.com and we will respond as soon as possible.

Customer Service Policy

We are committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-15 business days; in the event that an ordered item is not available, or we are unable to fulfill your order for any reason whatsoever, we will notify you within 5 business days for instructions to arrange an agreeable alternative item, a backorder or a full refund, as the case maybe.

Care Instructions

If the product is damaged or affected in any way on account of improper, reckless use, disregard of care instructions provided, we assume no liability for the damage or any shortcomings in the make or quality of the product. 

Measurements/Dimensions

Measurements/dimensions of the products are approximate only to allow you to understand the approximate size of the product. Therefore, the actual product dimension delivered to you may sometimes slightly vary.

Copyright & Intellectual Property

The trademark "Quirky Keepsakes" is proprietary and used under license by Quirky Keepsakes. All website content, including text, illustrations, and images, is owned by Quirky Keepsakes.

Jurisdiction

All disputes are subject to the courts of Bangalore, Karnataka, India.

Legal Information

This website is expressly operated by Quirky Keepsakes. Unless otherwise noted, all design and content featured on www.quirky-keepsakes.com - including navigational buttons and images, artwork, graphics, photography, text, and the like are copyrights, trademarks, and/or intellectual property that are owned, controlled, or licensed by Quirky Keepsakes. The contents of our website and the website as a whole are intended solely for your personal, non-commercial use.

Any copying, dissemination, reproduction, publication, display or use of the above-said Intellectual Property (IP) Rights, whether partly or in full, without the permission of Quirky Keepsakes, is prohibited and will be considered as violation of the IP rights of Quirky Keepsakes

Limitation of Liability

Given the unpredictability of technology and the online environment, Quirky Keepsakes does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Quirky Keepsakes shall not be liable for damages of any kind related to your use of or inability to access this website.

Inaccuracies

We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on www.quirky-keepsakes.com may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content 'as is' and make no claims to its accuracy, either express or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a product at www.quirky-keepsakes.com is listed at an incorrect price due to photographical error, typographical error or error in pricing information from our suppliers, Quirky Keepsakes shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Quirky Keepsakes shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card / debit card / bank account charged. If your credit card has already been charged for the purchase and your order is cancelled, Quirky Keepsakes shall issue a credit to your credit card account in the same amount.

Availability, Product Information, Pricing & Colors

At Quirky Keepsakes, we go out of our way to give you the kind of distinctive merchandise for which our brand “Quirky Keepsakes” is recognized. Please understand that many of our featured items are offered in limited quantities and, because of their limited availability, stock will not and cannot be refreshed. That means once an item is gone, it may be gone for good and not appear on the website again. When an item featured on www.quirky-keepsakes.com is no longer in stock, we make every attempt to remove that item from the website in a timely manner. Most www.quirky-keepsakes.com products displayed on the website are available while supplies last.

Many of www.quirky-keepsakes.com products are manufactured locally. We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, due to monitor discrepancies, we cannot guarantee that your display of color will be accurate.

Indemnification

You agree to indemnify, defend, and hold harmless Quirky Keepsakes, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Correspondence

Although we will make every effort to respond quickly to applicable email messages, Quirky Keepsakes is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions.

Contact Us

We would love to hear from you and welcome suggestions, questions about our products, feedback, and ideas for new products.

Reach out to us at:

Email: www.quirky-keepsakes.com

Section Title

List Title

This is a Paragraph. Click on "Edit Text" or double click on the text box to start editing the content.

List Title

This is a Paragraph. Click on "Edit Text" or double click on the text box to start editing the content.

List Title

This is a Paragraph. Click on "Edit Text" or double click on the text box to start editing the content.

Section Title

Every website has a story, and your visitors want to hear yours. This space is a great opportunity to give a full background on who you are, what your team does and what your site has to offer. Double click on the text box to start editing your content and make sure to add all the relevant details you want site visitors to know.

If you’re a business, talk about how you started and share your professional journey. Explain your core values, your commitment to customers and how you stand out from the crowd. Add a photo, gallery or video for even more engagement.

bottom of page